1. Australia

2. New Zealand

3. Japan

4. Canada

5. United States

6. United Kingdom

All Australian orders are shipped via tracked services through Australia Post.

Processing Time:

• Orders are dispatched within 7 business days (Monday → Friday).

• During drop launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:

• Standard shipping: 3-7 business days

(This is an estimation and dependant on AusPost times and vary on your location).

Shipping Rates:

• Standard shipping: $15 AUD

(All orders include tracking. You will receive your tracking details via email once your parcel has been dispatched.)

Risk & Responsibility:

• Once your order has been lodged with Australia Post, responsibility for delivery timeframes lies with the carrier. We are not liable for delays caused by postal disruptions, weather events, or incorrect shipping details provided at checkout.

• Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to help. This could include the following:

• Incorrect size

• Product that has arrived damaged. If you believe you have received a faulty or incorrect item, please contact us within 7 days of delivery at [patricia.neena@gmail.com] with your order number and images.

• If deemed faulty, we will provide a replacement, repair, or refund in accordance with Australian Consumer Law.

• Not included: Change of mind e.g swapping your piece to another.

Please simply ensure item is unworn, unwashed and in original condition as you found it + all tags remain attached. Return shipping costs are also the responsibility of the customer. Original shipping fees are non-refundable as the carrier has already delivered the product.

Sale Items:

• Sale items are final sale and are not eligible for return or exchange unless deemed faulty.

Australian Consumer Law:

• Nothing in this policy excludes or overrides your rights under the Australian Consumer Law.

All orders from New Zealand are shipped via tracked services through Australia Post.

Processing Time:

• Orders are dispatched within 7 business days (Monday → Friday).

• During drop launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:

• Estimated delivery timeframes are typically 5–10 business days, depending on destination and customs processing.

(This is an estimation and dependant on AusPost times and vary on your location).

Shipping Rates:

• Standard shipping: $25 AUD

(All orders include tracking. You will receive your tracking details via email once your parcel has been dispatched.)

IMPORTANT:

All New Zealand orders are shipped under Delivered At Place (DAP) terms.

This means:

• We (the seller) are responsible for preparing and shipping your order to the nominated delivery address.

• Once the shipment arrives at the destination country and is ready for delivery. You (the buyer) are responsible for all import-related costs, including:

• New Zealand GST (currently 15%) on applicable goods

• Customs duties, depending on the product classification (most clothing may be duty-free, but this can vary)

• Import Entry Transaction Fees (IETF) and Biosecurity System Entry Levy (BSEL) where applicable

• Additional courier or postal handling fees

These charges are determined by New Zealand Customs and are not controlled by us.

We do not collect or prepay these charges at checkout.

For the most accurate and up-to-date information, we recommend consulting the New Zealand Customs Service prior to placing your order.

https://www.customs.govt.nz/contact-us

Customs & Delivery:

• Orders may be held by customs for inspection, which can cause delays.

• You may be contacted by New Zealand Customs or the delivery carrier to arrange payment of import charges before delivery.

• If charges are not paid, your parcel may be returned to us.

Risk & Responsibility:

• Once your order has been lodged with Australia Post, responsibility for delivery timeframes lies with the carrier. Once your order has been dispatched, delivery timeframes are managed by the carrier. While we work with trusted shipping partners, delays may occur due to factors outside our control. E.g delays caused by postal disruptions, weather events, or incorrect shipping details provided at checkout.

  (This does not affect your rights under applicable consumer laws.)

• Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to help. This could include the following:

• Incorrect size

• Product that has arrived damaged. If you believe you have received a faulty or incorrect item, please contact us within 14 days of delivery at [patricia.neena@gmail.com] with your order number and images.

• If deemed faulty, we will provide a replacement (subject to availability), or refund.

• Change of Mind

Due to the limited nature of our collections, we accept returns for change of mind under the following conditions:

Return request must be made within 14 days of delivery

(Approved returns may be eligible for a refund or store credit.)

Please simply ensure item is unworn, unwashed and in original condition as you found it + all tags remain attached. Return shipping costs are also the responsibility of the customer. Original shipping fees are non-refundable as the carrier has already delivered the product.

Return Process

To initiate a return, please contact our customer care team at: patricia.neena@gmail.com with:

• Your order number

• Reason for return

• Supporting photos (if applicable)

Once approved, you will receive return instructions.

Sale Items:

• Sale items are final sale and are not eligible for return or exchange for change of mind.

  This does not apply to items that are faulty or do not meet consumer guarantees.

New Zealand Consumer Law:

• Consumer Law

  Nothing in this policy excludes or limits your rights under applicable consumer laws, including the New Zealand Consumer Guarantees Act 1993.

  Under these laws, you are entitled to a remedy if goods are faulty, not as described, or not of acceptable quality. These rights apply in addition to any store policies outlined above.

Shipping to Japan:

All orders to Japan are shipped via tracked international services through Australia Post.

Processing Time:
Orders are dispatched within 7 business days (Monday–Friday).
During collection launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:
Estimated delivery timeframes are 5–10 business days, depending on destination and customs processing.

Please note these are estimates only and may vary depending on Australia Post and local delivery conditions within Japan.

Shipping Rates:

Standard International Shipping: $38 AUD

All orders include tracking. You will receive tracking details via email once your order has been dispatched.

IMPORTANT: Shipping Terms (DAP)

All Japan orders are shipped under Delivered At Place (DAP) terms.

This means:

• We (the seller) are responsible for preparing and shipping your order to your nominated delivery address.

• You (the buyer) are responsible for all import-related costs upon arrival in Japan.

These may include:

• Japanese Consumption Tax (currently 10%)

• Customs duties (depending on garment type and value; many apparel items may be duty-free, but this varies)

• Customs clearance fees

• Carrier handling or brokerage fees

These charges are determined by Japanese customs authorities and are not controlled by us.
We do not collect or prepay these charges at checkout.

For the most accurate and up-to-date information, we recommend consulting Japan Customs prior to placing your order.

https://www.customs.go.jp/tokyo/english/zei/index.htm

Customs & Delivery:

• Orders may be held by customs for inspection, which can cause delays.

• You may be contacted by customs or the delivery carrier to arrange payment of import charges before delivery.

• If duties and taxes are not paid, your parcel may be returned to us. Any associated costs may be deducted from your refund.

Risk & Responsibility:

Once your order has been dispatched, delivery timeframes are managed by the carrier.

While we work with trusted shipping partners, delays may occur due to factors outside our control, including postal disruptions, weather events, or customs processing.

This does not affect your rights under applicable consumer laws.

Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to assist.

Faulty or Incorrect Items:

If you believe you have received a faulty or incorrect item, please contact us as soon as possible after discovering the issue at:

• patricia.neena@gmail.com

Please include:

• Your order number

• Description of the issue

• Supporting images

If an item is deemed faulty, we will provide a replacement (subject to availability) or a full refund, including reasonable return shipping costs.

Change of Mind:

Due to the limited nature of our collections, we accept returns for change of mind under the following conditions:

• Return request must be made within 14 days of delivery

• Items must be:

  • Unworn, unwashed, and in original condition

  • With all tags attached

  • In original packaging

Approved returns may be eligible for a refund or store credit.

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

International Returns (Japan):

• Customers are responsible for all return shipping costs

• We recommend using a tracked and insured service, as we are not responsible for lost returns

• Any duties or taxes paid at import are non-refundable by us

Return Process:

To initiate a return, please contact:

patricia.neena@gmail.com

Include:

• Your order number

• Reason for return

• Supporting photos (if applicable)

Once approved, you will receive return instructions.

Sale Items:

Sale items are final sale and are not eligible for return or exchange for change of mind.

This does not apply to items that are faulty or do not meet applicable consumer guarantees.

Consumer Law (Japan):

Nothing in this policy excludes or limits your rights under applicable consumer laws, including the Consumer Contract Act and the Act on Specified Commercial Transactions.

Under these laws:

• Products must match their description

• Customers must not be misled or unfairly treated

• Remedies are available where goods are defective or contracts are not properly fulfilled

These rights apply in addition to our store policies.

Shipping to Canada:

All orders to Canada are shipped via tracked international services through Australia Post.

Processing Time:
Orders are dispatched within 7 business days (Monday–Friday).
During collection launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:
Estimated delivery timeframes are 10-15+ business days, depending on destination and customs processing.

Please note these are estimates only and may vary depending on Australia Post and local delivery conditions within Canada.

Shipping Rates:

Standard International Shipping: $55 AUD

All orders include tracking. You will receive your tracking details via email once your order has been dispatched.

Important: Shipping Terms (DAP):

All Canada orders are shipped under Delivered At Place (DAP) terms.

This means:

• We (the seller) are responsible for preparing and shipping your order to your nominated delivery address.

• You (the buyer) are responsible for all import-related costs upon arrival in Canada.

These may include:

• Goods and Services Tax (GST) or Harmonized Sales Tax (HST) (rates vary by province)

• Provincial Sales Tax (PST) where applicable

• Customs duties (depending on classification and origin; some apparel may be duty-free under trade agreements, but not guaranteed)

• Customs clearance and brokerage fees

• Carrier handling charges

These charges are determined by the Canada Border Services Agency and are not controlled by us.
We do not collect or prepay these charges at checkout.

For the most accurate and up-to-date information, we recommend consulting the Canada Border Services Agency prior to placing your order:

https://www.cbsa-asfc.gc.ca/contact/bis-sif-eng.html

Customs & Delivery:

• Orders may be held by customs for inspection, which can cause delays.

• You may be contacted by customs or the delivery carrier to arrange payment of import charges prior to delivery.

• If duties and taxes are not paid, your parcel may be returned to us. Any associated costs may be deducted from your refund.

Risk & Responsibility:

Once your order has been dispatched, delivery timeframes are managed by the carrier.

While we work with trusted shipping partners, delays may occur due to factors outside our control, including postal disruptions, weather events, or customs processing.

This does not affect your rights under applicable consumer laws.

Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to assist (please contact us within 14 days of delivery).

Incorrect size:

Product that has arrived damaged. If you believe you have received a faulty or incorrect item, please contact us within 14 days of delivery at [patricia.neena@gmail.com] with your order number and images.

Faulty or Incorrect Items:

If you believe you have received a faulty or incorrect item, please contact us at:

patricia.neena@gmail.com

Please include:

• Your order number

• Description of the issue

• Supporting images

If an item is deemed faulty or not as described, we will provide a replacement (subject to availability) or a full refund, including reasonable return shipping costs.

Change of Mind:

Due to the limited nature of our collections, we accept returns for change of mind under the following conditions:

• Return request must be made within 14 days of delivery

• Items must be:

  • Unworn, unwashed, and in original condition

  • With all tags attached

  • In original packaging

Approved returns may be eligible for a refund or store credit.

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable (as the courier has already delivered the product).

International Returns (Canada:

• Customers are responsible for all return shipping costs

• We recommend using a tracked and insured service, as we are not responsible for lost returns

• Any duties or taxes paid at import are non-refundable by us

Return Process:

To initiate a return, please contact:

patricia.neena@gmail.com

Include:

• Your order number

• Reason for return

• Supporting photos (if applicable)

Once approved, you will receive return instructions.

Sale Items:

Sale items are final sale and are not eligible for return or exchange for change of mind.

This does not apply to items that are faulty or not as described.

Consumer Law (Canada):

Nothing in this policy excludes or limits your rights under applicable Canadian consumer protection laws.

Depending on your province or territory, you may have rights under laws such as:

• Consumer Protection Act

• Civil Code of Québec

Under these laws, goods must:

• Be of acceptable quality

• Match their description

• Be fit for their intended purpose

These rights apply in addition to our store policies.

Shipping to the United States:

All orders to the United States are shipped via tracked international services through Australia Post.

Processing Time:
Orders are dispatched within 7 business days (Monday–Friday).
During collection launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:
Estimated delivery timeframes are 7-14 business days, depending on destination and customs processing.

Please note these are estimates only and may vary depending on Australia Post and local delivery conditions within the United States.

Shipping Rates:

Standard International Shipping: $55 AUD

All orders include tracking. You will receive your tracking details via email once your order has been dispatched.

IMPORTANT: Shipping Terms (DAP)

All United States orders are shipped under Delivered At Place (DAP) terms.

This means:

• We (the seller) are responsible for preparing and shipping your order to your nominated delivery address.

• You (the buyer) are responsible for all import-related costs upon arrival in the United States.

These may include:

• Customs duties (depending on classification and value; many shipments under USD $800 may qualify for duty-free entry under the de minimis threshold, but this is not guaranteed)

• Import processing or customs clearance fees

• Carrier handling or brokerage charges

These charges are determined by U.S. Customs and Border Protection and are not controlled by us.
We do not collect or prepay these charges at checkout.

For the most accurate and up-to-date information, we recommend consulting U.S. Customs and Border Protection prior to placing your order:

https://www.cbp.gov/about/contact

Customs & Delivery:

• Orders may be held by customs for inspection, which can cause delays.

• You may be contacted by customs or the delivery carrier to arrange payment of any applicable charges prior to delivery.

• If required charges are not paid, your parcel may be returned to us.

Risk & Responsibility:

Once your order has been dispatched, delivery timeframes are managed by the carrier.

While we work with trusted shipping partners, delays may occur due to factors outside our control, including postal disruptions, weather events, or customs processing.

This does not affect your rights under applicable consumer laws.

Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to assist.

Faulty or Incorrect Items:

If you believe you have received a faulty, damaged, or incorrect item, please contact us, within 14 days after receiving the item at:

patricia.neena@gmail.com

Please include:

• Your order number

• Description of the issue

• Supporting images

If an item is confirmed to be faulty or not as described, we will provide a replacement (subject to availability) or a full refund, including reasonable return shipping costs.

Change of Mind:

Due to the limited nature of our collections, we accept returns for change of mind under the following conditions:

• Return request must be made within 14 days of delivery

• Items must be:

  • Unworn, unwashed, and in original condition

  • With all tags attached

  • In original packaging

Approved returns may be eligible for a refund or store credit.

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

International Returns (United States):

• Customers are responsible for all return shipping costs

• We recommend using a tracked and insured service, as we are not responsible for lost returns

• Any duties or fees paid at import are non-refundable by us

Return Process:

To initiate a return, please contact:

patricia.neena@gmail.com

Include:

• Your order number

• Reason for return

• Supporting photos (if applicable)

Once approved, you will receive return instructions.

Sale Items:

Sale items are final sale and are not eligible for return or exchange for change of mind.

This does not apply to items that are faulty, damaged, or not as described.

Consumer Law (United States):

Nothing in this policy excludes or limits your rights under applicable U.S. consumer protection laws.

Depending on your state, you may have rights under laws governing the sale of goods, including the Uniform Commercial Code, which generally requires that goods:

• Conform to their description

• Be of acceptable quality

• Be fit for their ordinary purpose

In addition, the Federal Trade Commission prohibits deceptive or misleading business practices.

These rights apply in addition to our store policies.

Shipping to the United Kingdom:

All orders to the United Kingdom are shipped via tracked international services through Australia Post.

Processing Time:
Orders are dispatched within 7 business days (Monday–Friday).
During collection launches or promotional periods, dispatch times may be slightly extended.

Delivery Timeframes:
Estimated delivery timeframes are 10-20 business days, depending on destination and customs processing.

Please note these are estimates only and may vary depending on Australia Post and local delivery conditions within the United Kingdom.

Shipping Rates:

Standard International Shipping: $60 AUD

All orders include tracking. You will receive your tracking details via email once your order has been dispatched.

IMPORTANT: Shipping Terms (DAP)

All United Kingdom orders are shipped under Delivered At Place (DAP) terms.

This means:

• We (the seller) are responsible for preparing and shipping your order to your nominated delivery address.

• You (the buyer) are responsible for all import-related costs upon arrival in the United Kingdom.

These may include:

• UK VAT (currently 20%)

• Customs duties, depending on the value and classification of the goods

• Import VAT handling fees

• Customs clearance or brokerage fees

• Carrier handling charges

These charges are determined by HM Revenue & Customs and are not controlled by us.
We do not collect or prepay these charges at checkout.

For the most accurate and up-to-date information, we recommend consulting HM Revenue & Customs prior to placing your order:

https://www.gov.uk/contact-hmrc

Customs & Delivery:

• Orders may be held by customs for inspection, which can cause delays.

• You may be contacted by customs or the delivery carrier to arrange payment of import charges prior to delivery.

• If duties and taxes are not paid, your parcel may be returned to us. Any associated costs may be deducted from your refund.

Risk & Responsibility:

We remain responsible for your order until it is delivered to your nominated address.

Once dispatched, delivery timeframes are managed by the carrier. While we work with trusted shipping partners, delays may occur due to factors outside our control, including postal disruptions, weather events, or customs processing.

This does not affect your rights under applicable consumer laws.

Please ensure your shipping address is accurate. We are unable to redirect parcels once dispatched.

Returns & Exchanges:

We want you to love your piece. If something isn’t quite right, we’re here to assist.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged, or incorrect item, please contact us as soon as possible after discovering the issue at:

patricia.neena@gmail.com

Please include:

• Your order number

• Description of the issue

• Supporting images

If an item is deemed faulty or not as described, we will provide a replacement (subject to availability) or a full refund, including reasonable return shipping costs.

Change of Mind (UK Customers):

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days after delivery.

To exercise this right:

• You must notify us within 14 days of receiving your order, in order to return the item.

Items must be:

• Unworn, unwashed, and in original condition

• With all tags attached

• In original packaging

Refunds will be issued to the original payment method.

Please note:

• Return shipping costs are the responsibility of the customer (unless the item is faulty)

• Original shipping fees are non-refundable (as the carrier has fulfilled their duty).

International Returns (United Kingdom):

• Customers are responsible for return shipping costs (unless item is faulty)

• We recommend using a tracked and insured service, as we are not responsible for lost returns

• Any duties or taxes paid at import are non-refundable by us

Return Process:

To initiate a return, please contact:

patricia.neena@gmail.com

Include:

• Your order number

• Reason for return

• Supporting photos (if applicable)

Once approved, you will receive return instructions.

Sale Items:

Sale items are final sale and are not eligible for return or exchange for change of mind.

This does not apply to items that are faulty, damaged, or not as described.

Consumer Law (United Kingdom):

Nothing in this policy excludes or limits your rights under applicable UK consumer law, including the Consumer Rights Act 2015.

Under these laws, goods must:

• Be of satisfactory quality

• Match their description

• Be fit for purpose

If goods are faulty or not as described, you are entitled to a repair, replacement, or refund.

These rights apply in addition to our store policies.